Refund and Returns Policy

Overview
At Airland Furniture, we take pride in delivering high-quality office furniture and exceptional service. If you are not completely satisfied with your purchase, we’re here to help.

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Returns

• Our return window lasts 7 days from the date of delivery.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

Non-returnable items include:

• Custom-made or personalized items.

• Items damaged after delivery.

• Clearance or sale items.

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Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 business days to your original method of payment.

• Late or missing refunds? First check with your bank or mobile payment provider — processing times can vary. If you still have not received your refund, please contact us at sales@airlandfurniture.co.ke.

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Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need to exchange an item for the same product, contact us at sales@airlandfurniture.co.ke within 48 hours of receiving your order.

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Return Shipping

• Customers are responsible for paying for their own return shipping costs unless the item was defective or damaged on arrival.

• Shipping costs are non-refundable unless the return is due to our error.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
📧 Email: sales@airlandfurniture.co.ke
📞 Phone: +254 792 957 120
📍 Location: Imara Daima, Off Mombasa Road, Nairobi, Kenya

How to Return an Item

Follow these simple steps to initiate a return with Airland Furniture:

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Step 1: Contact Us

Send an email to sales@airlandfurniture.co.ke or call us at +254 792 957 120 within 7 days of receiving your item.
Please include:

• Your full name

• Order number

• Product details

• Reason for return

• Clear photos (if the item is defective or damaged)

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Step 2: Get Return Authorization

Our team will review your request and provide you with a Return Authorization Number (RAN) along with return instructions.
Do not ship the item back without authorization.

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Step 3: Pack Your Item

• Repack the item securely in its original packaging.

• Include all original documents, accessories, and the Return Authorization Number inside the package.

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Step 4: Ship the Item

• Arrange for delivery to our designated return address (provided once your return is authorized).

• Customers are responsible for return shipping costs unless the item was defective or an error occurred.

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Step 5: Refund or Exchange

• Once we receive and inspect your returned item, we will process your refund or send your replacement.

• Refunds typically take up to 7 business days after approval.

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✨ Need Help?

If you have any questions or need further assistance, feel free to reach out:
📧 sales@airlandfurniture.co.ke
📞 +254 792 957 120